Customer Service Executive- Suzuki
Customer Service Executive - Suzuki
| Allianz Insurance |
Customer Service Executive- Suzuki
The Role
Situated at Suzuki GB head office in Milton Keynes, you will be responsible for providing a high standard of customer service through effective case management via phone, email, written correspondence, and client/dealer liaison on behalf of Suzuki GB.
Hours
35 hours per week covering shifts between 08.30 and 17.30. We offer hybrid working where you have the option to either work full time in the office or work from home on Monday and Friday.
Location
Due to the location you will need to drive and have access to your own vehicle – there is plenty of parking available on site.
Salary: £25,500 increasing to £26,500 after success probation, plus £1500 performance bonus.
You will
- Ensure calls are handled promptly and professionally.
- Provide guidance & support to customers and dealerships.
- Using the systems provided you will create and maintain records of all in/outbound calls and correspondence.
- Carry out investigation, research ad liaison to provide a response to correspondence received.
- Action daily, weekly, and monthly reports as required.
- Work to agreed time scales and adhere to deadlines.
- Demonstrate an understanding of, and clear commitment to our client and the Suzuki brand values.
Hours: Thirty-five hours per week, Monday to Friday between the hours of 8am and 6pm. These hours may vary in line with business needs.
About you
- Good standard of general education including English at GCSE A-C or equivalent.
- Experience of working within a customer service role within a corporate environment.
- Excellent organisational and problem-solving skills.
- Able to communicate effectively both verbally and in writing.
- Sound working knowledge of Outlook, Word & Excel.
- Must be able to attend manufacturer visits if required.
Great to have
- Diploma/Certificate or training received within customer care.
- Basic technical understanding of vehicles.
- Experience of working within the automotive industry
- Knowledge of 4-wheel drive vehicles & motorbikes
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
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